Privacy Policy
Effective Date: 01/01/2023
Last Updated: 02/09/2025
This Privacy Policy explains how FuturePay Tech Solutions Nigeria Limited (RC – 6981841) (“FuturePayNG”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our mobile application, website, and related services (“Services”).
By using our Services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
• Personal Identification Data: Name, phone number, email, address, date of birth, BVN, NIN, valid ID documents.
• Account & Transaction Data: Payment details, transaction history, bank details, FuturePayID, and balances.
• Device Information: IP address, device model, operating system, unique identifiers.
• Usage Data: App interactions, preferences, location (if enabled).
• Support & Communications: Information you provide when contacting customer support.
How We Use Your Information
We use your information to:
• Provide and improve our Services.
• Process transactions and payments.
• Verify your identity and comply with KYC/AML regulations.
• Prevent fraud and enhance security.
• Communicate updates, promotions, and service notifications.
• Respond to customer inquiries and support requests.
Sharing of Information
We may share your data with:
• Regulators & Authorities: Central Bank of Nigeria (CBN), NDIC, EFCC, or law enforcement, if legally required.
• Payment Partners: Banks, NIBSS, Interswitch, card schemes, and billers to process transactions.
• Service Providers: Vendors who help us with IT, fraud detection, and analytics.
• Business Transfers: In case of a merger, acquisition, or restructuring.
We do not sell your personal information to third parties.
Data Security
We use encryption, secure servers, and multi-factor authentication to protect your information. While we take reasonable measures, no system is completely secure.
Data Retention
We retain your personal data only as long as necessary to:
• Fulfill the purposes outlined in this Policy,
• Comply with regulatory and legal obligations, and
• Resolve disputes and enforce agreements.
Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent for certain processing.
• Object to direct marketing.
• Lodge a complaint with the National Information Technology Development Agency (NITDA).
Cookies & Tracking
We may use cookies and tracking technologies to improve your experience. You can disable cookies in your browser, but some features may not function properly.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website/app with the “Last Updated” date.
Contact Us
For privacy questions or concerns, contact us at:
FuturePay Tech Solutions Nigeria Limited
35 Lobito Crescent, Wuse II, Abuja, Nigeria
Email: [email protected]
Website: www.futurepayng.com